Policies
Terms, shipping and privacy for Vessel. Last updated November 4, 2026.
Terms
Who we are
Vessel is offered by The Well Place, LLC, a South Carolina company founded by Dr. Kaylan Jackson, PhD. Questions about anything on this page go to hello@thewellplace.co.
What Vessel is, and what it is not
Vessel is a wellness review. Dr. Kaylan reads a bioenergetic scan of the samples you send and writes it up for you. Bioenergetic scanning is not clinically validated. Vessel is not a lab test, a diagnosis, medical care, counseling or therapy, and it does not replace your doctor. Nothing in a Vessel report is medical advice, and nothing in it is meant to diagnose, treat, cure or prevent any disease. Take any symptom or worry to your doctor, whatever your scan shows.
Dr. Kaylan Jackson holds a PhD in chemistry. She is not a medical doctor and does not diagnose, treat or prescribe.
Who can order
You must be 18 or older to order a kit. The samples you send must be your own, or your child’s if you are their parent or legal guardian.
Your results
Your written report comes 7 to 10 days after your samples arrive. If you ordered the vessel blueprint, your recorded walkthrough and personalized wellness plan come with it. Please tell Dr. Kaylan what else you take, supplements and prescriptions both, and talk with your doctor or pharmacist before starting anything new.
Upgrading from the Snapshot
Within 30 days of your Snapshot, you can upgrade to the vessel blueprint for the $200 difference, using the samples you already sent. Email us to upgrade.
In a crisis
Vessel is not for emergencies. If you are in crisis, call or text 988 in the US, or call 911.
The fine print
Reports, plans and everything on this site are for your personal use and may not be resold or republished. These terms are governed by the laws of South Carolina. We may update this page, and the date at the top will always show the latest version.
Shipping and refunds
Where we ship
For now, kits ship within the United States, except New York. Every kit includes a prepaid return mailer for your samples. We will email you when your kit ships.
All sales are final
Every kit is prepared and read just for you, so all sales are final.
If something goes wrong with delivery
If your kit arrives damaged or is lost in the mail on its way to you, email us and we will send a replacement.
Your samples
Your hair, nail and saliva samples come back to Dr. Kaylan in your return mailer, and she scans them herself. They are used only to prepare your read. We keep them for 30 days after scanning so you have time to upgrade, and then they are discarded. Your samples are never sold, and they are never used for research or anything else without asking you first.
Privacy
What we collect
- Your name, email, shipping address and order details.
- Your answers to the intake, and any health information you choose to share with us.
- Your samples, handled as described above.
- Basic site analytics, such as pages visited, collected by Squarespace and Google Analytics.
How we use it
To ship your kit, read your scan, write your report, deliver your results and answer your questions. If you join our email list, we use your email to send you notes and news, and you can unsubscribe anytime.
Who we share it with
Only the services that help us run Vessel: Squarespace for our site and checkout, its payment processors for your card (we never see your full card number), USPS for shipping, MailerLite for our email list, and our client portal for delivering your results. We never sell your information or your health information.
Your health information
We collect health information only to provide the read you asked for, and only with your consent. You can ask to see it, ask us to correct it, or ask us to delete it at any time by emailing hello@thewellplace.co. We keep your report and intake so you can come back to them and so your next read can sit beside this one, unless you ask us to delete them.
Children
Only adults can order Vessel. A parent or legal guardian can order a kit for their child and send their child’s samples. We collect a child’s information only from that parent or guardian, use it only for that child’s read, and never collect it from the child directly.
Questions
Email hello@thewellplace.co with any privacy question or request.