TERMS AND CONDITIONS

The Well Place

Effective Date: January 1, 2024

1. Agreement to Terms

By accessing or using The Well Place website (ourwellplace.com), purchasing any products or services, or engaging with any of our digital content, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, do not use our services or purchase our products.

2. Services and Products Provided

The Well Place provides holistic wellness services including, but not limited to: bioenergetic scans and assessments, personalized wellness protocols, health coaching and consultations, digital resources (client portals, video walkthroughs, written summaries), and nutritional supplements.

3. Medical Disclaimer

IMPORTANT: Dr. Kaylan Jackson, Ph.D. is a Scientist, Holistic Nutritionist, and Wellness Expert. She is NOT a Medical Doctor (MD) and does not practice medicine, diagnose medical conditions, prescribe medications, or perform any surgical or medical procedures.

All information, services, and products provided by The Well Place are intended for educational and wellness purposes only and are not meant to replace treatment, diagnosis, or advice from a licensed medical professional. You should always consult with your healthcare provider before beginning any new health regimen, including the use of supplements.

4. Supplement Disclaimer

FDA DISCLAIMER: The statements made regarding supplements and wellness products have not been evaluated by the Food and Drug Administration (FDA). These products are not intended to diagnose, treat, cure, or prevent any disease.

Individual results may vary. You are responsible for consulting with your healthcare provider before using any supplements, especially if you are pregnant, nursing, taking medications, or have a medical condition.

5. Payment Terms

All payments are processed securely through our third-party payment processors (including but not limited to Squarespace, Afterpay, and other payment platforms). By completing a purchase, you authorize us to charge the payment method you provide for the total amount of your order, including any applicable taxes and shipping fees.

6. Refund Policy

ALL SALES ARE FINAL. Due to the personalized nature of our services and digital products, refunds are not available once services have been delivered or digital products have been accessed.

Digital Services (Non-Refundable Once Delivered):

This includes bioenergetic scans and written results, video walkthroughs and recorded consultations, personalized wellness protocols and supplement recommendations, access to client portals (such as Notion) or any digital resources, and email delivery of results or materials. Once your results, portal access, or digital materials have been sent to the email address you provided at checkout, the service is considered delivered and complete.

Physical Products (Supplements):

All supplement sales are final once shipped. We do not accept returns on supplements due to health and safety regulations. If you receive a damaged or incorrect product, please contact us within 7 days of delivery at support@ourwellplace.com with photos of the issue, and we will work to resolve it.

7. Chargebacks and Payment Disputes

By purchasing from The Well Place, you agree that filing a chargeback or payment dispute after receiving your services or products constitutes a breach of these Terms and Conditions.

If you file a chargeback or payment dispute after your services or products have been delivered, The Well Place reserves the right to: (a) submit evidence of delivery and service completion to the payment processor or financial institution; (b) immediately suspend or terminate your access to any client portals, digital resources, or future services; (c) pursue collection of any amounts owed, including the original purchase amount and any chargeback fees incurred by The Well Place; and (d) report the dispute to credit agencies or collection services if necessary.

PLEASE CONTACT US FIRST: If you have any concerns about your order or services, we strongly encourage you to contact us directly at support@ourwellplace.com before initiating a dispute with your bank or payment provider. We are committed to resolving issues fairly and promptly.

8. Digital Delivery and Acknowledgment

By purchasing a digital service or product, you acknowledge and agree that: (a) delivery occurs when materials are sent to the email address you provided at checkout; (b) email delivery constitutes receipt of the service, regardless of whether you open, read, or download the materials; (c) it is your responsibility to provide an accurate email address and to check your inbox (including spam/junk folders) for delivery; and (d) failure to access delivered materials does not entitle you to a refund or chargeback.

9. User Obligations

You agree to: (a) provide accurate and complete information about yourself when making purchases or using our services; (b) update your information as necessary; (c) use our website and services in compliance with all applicable laws and regulations; (d) not share, resell, or distribute any digital materials, protocols, or content you receive from The Well Place; and (e) take personal responsibility for your health decisions and consult appropriate professionals as needed.

SMS/Text Messaging Terms

About Our SMS Program
The Well Place offers SMS messaging for appointment reminders, service notifications, shipping updates, and promotional content related to our wellness services.

Message Frequency
You may receive up to 10 SMS messages per month from The Well Place, depending on your interactions with our services.

Message & Data Rates
Standard message and data rates may apply. Please contact your mobile carrier for details about your plan.

Opt-Out
You may opt out at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation and no further messages unless you re-subscribe.

Help
For assistance, reply HELP to any message or contact us at support@ourwellplace.com.

Customer Support
For questions about our SMS program, contact:
The Well Place
Email: support@ourwellplace.com
Phone: (864) 920-2952

Carrier Liability
The Well Place and mobile carriers are not liable for delayed or undelivered messages.

Age Restriction
You must be 18 years of age or older to subscribe to our SMS program.

Privacy
Your information is handled in accordance with our Privacy Policy.

10. Intellectual Property

All content, materials, protocols, methodologies (including The Vessel Approach™ and Nanonourish™), and digital resources provided by The Well Place are the intellectual property of The Well Place and Dr. Kaylan Jackson. You may not reproduce, distribute, modify, or create derivative works from any of our content without express written permission.

11. Confidentiality

Your privacy is important to us. All personal and health information shared during sessions or through our services is kept confidential, except as required by law. As wellness professionals, we are required to report situations where there is a credible threat of harm to oneself or others, or where a minor or vulnerable adult may be at risk.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WELL PLACE, DR. KAYLAN JACKSON, AND ANY EMPLOYEES, CONTRACTORS, OR AFFILIATES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM: (a) your use of or inability to use our services or products; (b) any decisions you make based on information or guidance provided; (c) any adverse reactions to supplements or wellness protocols; (d) any third-party services, products, or websites referenced or linked; or (e) any other matter relating to our services.

You acknowledge that you use our services and products at your own risk and that you are solely responsible for any results or consequences.

13. Indemnification

You agree to indemnify, defend, and hold harmless The Well Place, Dr. Kaylan Jackson, and any employees, contractors, or affiliates from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorney fees) arising from: (a) your violation of these Terms and Conditions; (b) your use of our services or products; (c) your violation of any third-party rights; or (d) any dispute between you and a third party relating to our services.

14. Dispute Resolution

Any disputes arising from these Terms or your use of our services shall first be addressed through good-faith negotiation by contacting support@ourwellplace.com. If a resolution cannot be reached within 30 days, either party may pursue mediation or binding arbitration in accordance with the laws of the State of [Your State]. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration.

15. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of [Your State], without regard to conflict of law principles.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes your acceptance of the revised terms. We encourage you to review these Terms periodically.

18. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and The Well Place regarding your use of our services and products, superseding any prior agreements.

19. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

The Well Place

Email: support@ourwellplace.com

Website: ourwellplace.com

ACKNOWLEDGMENT

BY USING THE SERVICES OF THE WELL PLACE, MAKING A PURCHASE, OR ACCESSING OUR WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, INCLUDING OUR NO-REFUND POLICY.