PRIVACY POLICY
The Well Place
Effective Date: January 1, 2024
1. Introduction
Welcome to The Well Place. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (ourwellplace.com), purchase our products or services, or interact with us in any way.
By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
2. Information We Collect
Personal Information You Provide:
When you sign up for services, make a purchase, or contact us, we may collect: name, email address, phone number, mailing/billing address, payment information (processed securely through third-party processors), health and wellness information you voluntarily provide (such as health history, symptoms, goals, and intake form responses), date of birth, and any other information you choose to share with us.
Information Collected Automatically:
When you visit our website, we may automatically collect: IP address, browser type and version, device information, pages visited and time spent on pages, referring website, and cookies and similar tracking technologies.
3. How We Use Your Information
We use the information we collect to: provide and deliver our services and products, create personalized wellness protocols and recommendations, process your transactions and send related information (confirmations, invoices, receipts), communicate with you about your services, orders, and inquiries, send newsletters, updates, and marketing communications (with your consent), improve our website and services, comply with legal obligations, and protect against fraud and unauthorized transactions.
4. Health Information
Due to the nature of our wellness services, you may voluntarily provide health-related information through intake forms, consultations, or communications. This information is used solely to provide you with personalized wellness guidance and is treated with the highest level of confidentiality.
Please Note: The Well Place is not a covered entity under HIPAA (Health Insurance Portability and Accountability Act), as we do not provide medical services. However, we are committed to protecting your health information with care and confidentiality consistent with industry best practices.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors (Squarespace, Afterpay, Stripe), email service providers, shipping carriers for supplement orders, and software platforms (such as Notion, Fullscript, scheduling tools). These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
6. Third-Party Services and Links
Our services may integrate with or link to third-party platforms, including: Fullscript (for supplement purchases), Notion (for client portals), Squarespace (for website and e-commerce), Afterpay (for payment processing), and video hosting platforms (for recorded content).
These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party websites or services.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes secure socket layer (SSL) encryption on our website, secure payment processing through PCI-compliant providers, limited access to personal information on a need-to-know basis, and regular review of our security practices.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For client records and wellness information, we typically retain data for a minimum of 7 years after your last interaction with us, unless you request deletion sooner.
9. Your Rights
Depending on your location, you may have certain rights regarding your personal data, including: the right to access the personal information we hold about you, the right to request correction of inaccurate information, the right to request deletion of your personal information (subject to legal retention requirements), the right to withdraw consent for marketing communications, and the right to data portability (receiving your data in a usable format).
To exercise any of these rights, please contact us at support@ourwellplace.com. We will respond to your request within 30 days.
10. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion of your personal information, and the right to opt out of the sale of personal information (note: we do not sell personal information).
To make a CCPA request, please contact us at support@ourwellplace.com.
11. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. Cookies are small text files stored on your device.
We use essential cookies (necessary for website functionality), analytics cookies (to understand how visitors use our site), and marketing cookies (to deliver relevant advertisements). You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.
12. Marketing Communications
With your consent, we may send you newsletters, promotional offers, and updates about our services. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting us at support@ourwellplace.com.
Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your purchases or services.
SMS/Text Messaging Communications
Consent & Opt-In By providing your phone number and checking the SMS consent box on our website forms, you agree to receive text messages from The Well Place. These messages may include appointment reminders, service notifications, shipping updates, and occasional promotional content related to our wellness services.
Message Frequency Message frequency varies based on your interactions with The Well Place. You may receive messages related to appointments, purchases, or promotions. We estimate 2-10 messages per month, depending on your activity.
Message & Data Rates Standard message and data rates may apply depending on your mobile carrier and plan.
Opt-Out You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and will no longer receive texts from The Well Place unless you re-subscribe.
Help For assistance, reply HELP to any message or contact us at support@ourwellplace.com.
Your Information Your phone number and SMS consent status will not be shared with third parties for marketing purposes. For more details on how we handle your personal information, see the full Privacy Policy above.
13. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
14. International Users
The Well Place is based in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a new effective date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:
The Well Place
Email: support@ourwellplace.com
Website: ourwellplace.com
ACKNOWLEDGMENT
BY USING THE WELL PLACE WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED HEREIN.